Clemens Food Group

Business Manager, Retail Sales

Job Locations US-PA-Hatfield
Requisition ID
# of Openings Remaining
Employment Status
Regular Full-Time
1st Shift


Build your career. Challenge the process. Collaborate & Engage


Build your career with Clemens Food Group and be a part of an exciting, collaborative, team environment.


At Clemens Food Group, we want you to constructively challenge and have your ideas heard. We are looking for diverse individuals who push the limits and think outside the box!


Clemens Food Group realizes that our team members are the key to our success. Come be a part of our team and see your ideas in action!


This position of Business Manager, Retail Sales is an account management position that both manages strategic direct selling accounts as well as brokered accounts.  This position is also responsible for all the strategic planning and communication of results.  This position is also the laison between CFG and it's customers in order to enhance and deepen customer relationships.


Planning, Analysis and Communication
 Collaborate with SR BM/VP RTL on Annual Budgeting Process
 Communicate with CES team on major service level items for strategic customers
 Communicate with CES team to ensure order fill and delivery accuracy
 Maintain customer contact information in CRM
 Coordinate QA responses to customer complaints
 Analyze customer specific scan/shipment data, communicate findings and revise customer plan as needed
 Manage customer specific accrual balances (ensure internal process is being followed and payouts are accurately managed)
 Manage customer specific MDF monies (ensure internal process is being followed and payouts are accurately managed)
 Coordinate with channel management for customer specific marketing opportunities
 Prepare monthly shipment data reports for customer's review
 Prepare customer presentations
 Review and validate Forecast for customers volume / ads
 lead in the vistex trade management process for each trade planned customer
 Communicate competitive market or customer intel to organization
 Maintain accurate trade plans and communicate committment and changes to sales finance
 Present new opportunities for customer specific product requests
 Collaborate to build EDLP pricing strageties
 Manage customer specific product creation through stagegate process
Business/ Process Management
 Clear and approve deductions and seek customer pay back as needed
 Fill out customer new item and set up forms
 Coordinate first shipment of new items to customers within CFG system
 Manage PL inventory levels
 Communciate pricing updates/changes to CES or sales finance
 Manage and enter customer contracts within customer as systems
 Coordinate samples requests
 Prepare and submit check requests
 Develop and monitor customer specific one page plans and communicate results quartely to organization
 Participate in bi-weekly Retail Channel meetings
 Communicate analysis of monthly Business Results of Customers and action plans to Senior Business Manager
 Manage and schedule opportunities via the CRM system
 Utilize CRM to track and follow customer
 Enter customer activities and communication into CRM
 Manage customer/account profitability
 Manage KPIs vs actual performance
 Track customer engagment activities
 Schedule monthly progress review with Executive Business Director
Customer Engagement
 Prepare and present annual / bi-annual business reviews for customers
 Communicate market changes to customer as needed
 Participate in customer solution training workshops
 Present new items to customers within 30 days of launch
 Present trade plans to customers
 Confirm retailer ad plans/events weekly with customer as needed
 Communicate marketing support to customers
 Deepen and expand relationships
 Engage in discovery sessions with customer
 Identify non-product solutions for customers
 Meeting with strategic customers
 Connect customer to internal resources
 Manage and resolve customer conflict with internal resources
 Participate in customer and industry event
 Coordinate customer visits to CFG


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